The rise in demand for professional cleaning services in Singapore recently resulted in an increasing number of cleaning companies. These companies may offer similar services; however, that is not always the case. Everything still boils down to quality.
If you are looking for a reputable cleaning company, you need to know that many factors will determine whether or not they are trustworthy.
Here are some tell-tale signs you should pay close attention to:
They have a good reputation in the industry
A company with a good reputation provides excellent service and customer service. It takes time to build this but can be lost quickly. To have a good reputation in the cleaning industry, it is necessary to be reliable, trustworthy, and honest.
Reputation can also be based on previous customer reviews and testimonials. Recommendations from friends, family and other businesses directly impact whether or not a company has a favourable reputation.
They have hired cleaners instead of subcontractors
Do they hire and train their employee? Or do they outsource from another agency? There is a significant advantage to companies that hire and trains their cleaners. One is that they have employees who are committed to the company.
Second, they will be aware of their employee’s background profile, skills and experiences, which guarantees trust and quality of their work.
Lastly, communication is better with a company that knows how their services work. The fact that they can train their employees shows how dedicated they are to their services.
They provide detailed information and pricing
Cleaning companies should be clear about their pricing and must offer their customers several options. They should also provide a detailed breakdown of their cleaning services for easier decision-making.
Providing detailed information is crucial because this will help consumers understand what they are paying for. This will eliminate any services not needed, especially for those who offer packaged cleaning services. It also gives consumers more confidence in the company, and they feel like they know what they’re getting into.
They offer extensive services with customisable plans
Customisation is a critical factor in the success of a cleaning company. A trustworthy company will not only be transparent with its service costs but is also open to negotiating customised plans based on its customer’s needs.
There are many different types of commercial cleaning services that can be customised. One would be a one-off service. This is ideal for when you have a specific event coming up, and you need to have your home or office cleaned before it happens.
Other examples include weekly, biweekly, monthly, and quarterly cleaning services.
They have clear communication procedures
You must have open lines of communication with your cleaning company. This comes in handy if you need to discuss what you want to be cleaned when it needs to be done, and how often it needs to be cleaned.
This will also refer to SOP with other resources within the company like their customer services, finance department, marketing or the respective team leaders of their cleaners.
Conclusion
Many people mistake the price as a tollgate for hiring a commercial cleaning company. Sometimes, they grab promotional offers and discounts immediately without checking the background, reviews and the employee’s skills and experiences.
Checking all the factors we have outlined in this article will give you an idea of how to avoid hiring an untrustworthy cleaning company. Remember that they should be able to meet your needs and reasonably priced, so you don’t have to break the bank to get your workspace cleaned.
